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Just Curious Terms of Service

Last updated: October 12, 2026

These terms are an agreement between you, the merchant who installs or uses Just Curious: Purchase Survey ("the app"), and SAB Ventures LLC, doing business as Duskford Digital ("we", "us"). By installing or using the app, you agree to them. Your use of Shopify is also governed by Shopify's own terms.

1. The app

The app shows your customers a short survey on your store's Thank you and Order status pages, such as "how did you hear about us?". It keeps their answers and shows you reports.

Depending on your plan, it can also:

  • ask a follow-up question;
  • show the revenue behind each answer;
  • send answers to your Klaviyo account;
  • export responses as a spreadsheet;
  • compare answers with what Shopify's tracking recorded;
  • start Shopify Flow automations;
  • ask a 0–10 recommendation question.

The app works through Shopify's checkout and customer account extensions. Installing it doesn't place the survey: you add it to your pages in Shopify's checkout and accounts editor, as the app's setup guide shows.

2. Your responsibilities

  • Your settings and questions: you write the question, answers and follow-ups, and you're responsible for them.
    • Don't use the survey to ask for sensitive information, such as health details, payment details or government IDs.
    • Keep the survey in line with your store's policies.
  • Your customers: you remain responsible for your customers and for telling them how you use their information, including in your store's privacy policy. If you send answers to Klaviyo, that includes telling them their answers are added to your marketing profiles.
  • Klaviyo:
    • Permission: if you connect your Klaviyo account, you confirm you are allowed to add survey answers to your customers' profiles in it.
    • New profiles: Klaviyo may create a profile for a buyer who isn't in your account yet, and Klaviyo may bill you for profiles. We never subscribe anyone or change their marketing consent.
    • Data in Klaviyo: answers in your Klaviyo account are yours to manage, including deleting them when a customer asks.
  • Laws: you must follow the laws that apply to your store, including consumer protection, marketing and privacy laws.
  • Customer data: you confirm you have the right to let us process your customers' information to provide the app.

3. Plans, billing and trials

  • Plans and prices are shown on the app's Shopify App Store listing and on its Plan page. Shopify bills them on your Shopify invoice.
  • Trials: the paid plan includes a free trial as shown there.
  • Changing plans: you can upgrade, downgrade or cancel through Shopify at any time. Downgrading hides paid features but deletes nothing.
  • Refunds: fees are non-refundable, except where the law or Shopify's billing policies require otherwise.
  • The free plan's monthly response limit:
    • after the limit, a short grace allowance continues;
    • once that is used, the survey pauses until the first day of the next month, in your store's time zone;
    • upgrading resumes it at once;
    • test orders don't count.
  • Price changes: we will give at least 30 days' notice before changing the price of your current plan.

4. Reports and third-party services

  • Reports:
    • Answers are what customers chose to tell you.
    • Revenue figures come from Shopify's order totals and are kept up to date as orders change.
    • Tracking data is what Shopify recorded.
    • Reports are a guide to where customers come from, not accounting records.
  • Klaviyo and other services: Klaviyo is a third-party service under its own terms. We are not responsible for its availability or for what it does with the data in your account. You can disconnect it at any time in the app's Settings.

5. Acceptable use

You will not:

  • misuse the app, or use it for anything illegal;
  • use the survey to send spam or collect information you aren't allowed to;
  • try to break its security, overload it, or get around its limits;
  • copy, reverse-engineer or resell it.

6. Data and privacy

Our Privacy Policy explains how we handle information. Where we process your customers' personal information, we:

  • process it only to provide the app, and on your instructions;
  • keep it confidential and protect it with appropriate security;
  • use only the service providers listed in the Privacy Policy, and Klaviyo only if you connect it;
  • help you answer your customers' privacy requests;
  • delete it when Shopify tells us to, including after you uninstall the app.

7. Availability and changes

We work to keep the app available and working, but we don't guarantee uninterrupted service. We may change or improve features, and we will tell you before any change that significantly reduces what your plan includes.

8. Ownership

We own the app and everything in it. You own your store data and your survey responses. If you send us feedback, we may use it without any obligation to you.

9. Disclaimer

The app is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows:

  • we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data;
  • our total liability for any claim is limited to the fees you paid us for the app in the 12 months before the claim, or US$100 if you used only the free plan.

11. Indemnity

You will defend and indemnify us against claims arising from your store, your survey questions, your use of the answers (including in Klaviyo), your dealings with your customers, or your breach of these terms.

12. Ending the agreement

  • You can stop at any time by uninstalling the app.
  • We may suspend or end your access if you breach these terms or misuse the app.

Your Klaviyo key is deleted as soon as you uninstall, and your store's data about 48 hours later, as the Privacy Policy describes. Sections 4 and 8 to 13 continue to apply after the agreement ends.

13. Governing law

These terms are governed by the laws of the State of Wyoming, USA. Disputes will be handled by the state or federal courts located in Wyoming.

14. Changes and contact

We may update these terms. If we make a significant change, we will tell you before it takes effect, and continuing to use the app after that means you accept the new terms.

Questions: Duskford Digital (SAB Ventures LLC), 30 N Gould St, STE R, Sheridan, WY 82801, USA. justcurious@duskforddigital.com